// Introduction
Hi, I'm Brendan. A strategic design leader with 15+ years helping organizations navigate complexity and change.
I connect emerging possibilities with organizational reality through systems thinking and cross-functional collaboration.
Track record designing at technology inflection points—voice interfaces, digital wallets, omnichannel platforms—while managing ambiguity across diverse stakeholder perspectives.
// What I Bring
Forward looking
Combine experience, taste and a curiosity for socializing and implementing new approaches and technologies.
Systems thinker
Comfortable with complexity and ambiguity, noticing patterns and understanding how individual parts form a cohesive, scalable whole.
Collaborative team player
Adaptability, flexibility and discernment to work with and around constraints, fostering shared ownership within cross-functional teams.
// Experience
AT&T
Design Strategist
Customer Experience Group
Identified opportunities throughout the customer experience to mix business imperatives with a user-centered approach.
Key Projects
Verizon
Experience Designer
Service and Support Team
Conceived and built omnichannel service experiences making the process easier and more secure for 100M+ customers.
Key Projects
Comcast
UX Designer
xFi Product Group
Worked on xFi WiFi management app from launch to 10M+ users. Developed key features including profile management and conversational UI.
Key Projects
Publicis
Information Architect
Razorfish / JPMorgan Chase
Part of dedicated agency for JPMorgan Chase digital initiatives. Launched early prototypes for digital wallets and mobile payments.
Key Projects
// Contact
Please note: To comply with non-disclosure agreements, many of the project details shown here are generalized. Full case studies and high-fidelity artifacts are available during private discussions and portfolio reviews.